Customer Service Representative

About the company
Canopy Imaging is one of New Zealand's largest private radiology providers delivering high quality patient care through a network of North Island clinics.  We are part of Canopy Healthcare (Canopy) who are a unique vertically integrated New Zealand healthcare provider, comprising of 24 diagnostic clinics, 8 oncology clinics, 2 private breast surgical and diagnostic centres and a drug compounding business, making it the leading North Island diagnostic provider and the largest private medical oncology provider in New Zealand. 

About this role
Based at our Lincoln Road site in Henderson, this position is for 37.5 hours a week (Monday to Friday, 7.45am – 6.00pm, some weekends possible) offering a variety of work engaging with our customers and delivering effective and efficient reception administration functions. 

As a Customer Service Representative/Receptionist with Canopy Imaging, you will play a critical role in providing exceptional care to our customers. You will be working with our customers to help navigate them through their journey with Canopy Imaging. Our Customer Service Team is differentiated by their exceptional commitment to customers care and uncompromising service excellence.

Skills and experience
Our ideal candidate is an energetic team player, flexible, adaptable and an innovative problem-solver. You have the ability to learn from oversight and make the best out of any situation with your positive attitude.

The successful candidate will have:

• Previous experience providing a high level of customer service (at least 2-3 years’ experience)
• Previous healthcare industry experience
• Excellent written and verbal communication skills
• High level computer skills using multiple software systems
• A passion for healthcare and improving the customer experience 
• Strong attention to detail and you consistently follow-through on your tasks despite obstacles

Benefits include:

• Competitive remuneration; enhanced leave provisions; healthcare benefits
• Gain further experience within the customer service arena
• Friendly supportive team environment

If you are meet the attributes we are looking for, apply now!

Position description Apply now

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