Customer Care Accounts Administrator

Are you a detail-oriented professional with a passion for supporting patients through exceptional administrative service? Join our dedicated and compassionate team at Canopy Cancer Care, where we’re committed to delivering world-class care and support across multiple clinic sites.

We are currently seeking an Accounts Administrator to join our Customer Care team. This role is vital in ensuring accurate and timely invoicing and claiming for patient services, and plays a key part in maintaining the smooth financial operation of our clinics.

This role is a full-time role (40 hours per week), working Monday to Friday within business hours.  Location is negotiable but you must be based in a Canopy Cancer Care clinic location in Auckland. 

About the Role:

As a Customer Care Accounts Administrator, you’ll be responsible for:

• Generating and managing invoices for patient consultations, treatments, and other services.
• Claiming with insurers, ACC, and patients in accordance with company policies.
• Reviewing and reconciling third-party invoices, identifying and resolving discrepancies.
• Submitting pre-approvals and managing prepayment requirements.
• Responding to billing and claiming queries from patients and funders with empathy and professionalism.
• Maintaining patient records in MYOB Advanced.
• Identifying and implementing improvements in invoicing and claiming processes.

Key Skills & Experience:

• Proven experience in accounts administration or medical billing (healthcare sector preferred).
• Strong attention to detail with high accuracy in data entry and invoicing.
• Excellent communication skills – both written and verbal.
• Proficient in using accounting and administration systems (experience with MYOB Advanced a plus).
• Ability to manage multiple priorities across various clinic locations.
• Commitment to maintaining patient confidentiality and privacy.
• A collaborative and proactive approach to problem-solving and continuous improvement.

About Us

Canopy Cancer Care is a leading private Oncology practice (part of the Canopy Healthcare Group) with eight clinics across the North Island. Our team of nurses and Specialists provide care for adult patients with a wide variety of malignancies. 

The Canopy team is passionate about working together to provide the highest standard of care that optimises patient outcomes and provides them with the support they need throughout their cancer journey.  We are an innovative and forward-thinking organisation that values patient care.

Ready to Make a Difference?
If you’re a compassionate and capable administrator who thrives in a fast-paced, patient-focused environment, we’d love to hear from you.

Apply now through SEEK with your CV and a brief cover letter outlining your suitability for the role.

Position description Apply now

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