Clinical Assistant/Customer Service Representative

About this role

Are you passionate about delivering exceptional customer service and making a positive difference in people’s lives?

Canopy Imaging is looking for a friendly, organised and patient-focused Clinical Assistant / Customer Service Representative to join our team at our new Carlton Gore Road clinic in Auckland.

This is a full-time position working 40 hours per week, offering a great opportunity to combine hands-on clinical assistance with customer service and administration.

As one of the first points of contact for our patients, you will play an important role in ensuring they feel welcomed, supported and comfortable throughout their visit. Working alongside our clinical and administration teams, you will help deliver a seamless and positive patient experience.

Responsibilities

• Welcome patients and provide friendly, professional assistance throughout their visit.
• Manage patient bookings, enquiries and appointment preparation requirements.
• Assist with preparing examination rooms, equipment and patients for imaging procedures.
• Check, rotate and restock consumables; monitor linen and changing areas; identify low stock and order where appropriate; report faults or hazards promptly.
• Support radiologists and clinical staff during examinations and procedures, as required.
• Maintain accurate patient information and ensure confidentiality is upheld at all times.
• Respond to patient and referrer enquiries in a timely and professional manner.
• Assist patients following their examinations and provide relevant follow-up information.
• Work collaboratively with colleagues to maintain an efficient, safe and welcoming clinic environment.

Skills and experience

We are looking for someone who brings a positive attitude, excellent communication skills and a genuine commitment to patient care. Ideally, you will have:

• Previous experience in customer service or a patient-facing role.
• Strong interpersonal skills and the ability to communicate confidently with people from all walks of life.
• Excellent organisational skills, with the ability to multitask in a busy environment.
• Good computer literacy, keyboard skills and attention to detail.
• An understanding of patient privacy and confidentiality requirements.
• A flexible, proactive approach and a willingness to support colleagues when needed.

Previous experience in a healthcare environment would be advantageous, but your commitment to delivering outstanding service is equally important.

Why You’ll Love It Here

At Canopy Imaging, we believe in looking after our people so they can focus on providing exceptional care to our patients. Here’s what you can look forward to:

• 5 weeks of annual leave to recharge
• An extra Canopy Day Off each year to use however you want
• Enhanced parental leave and sick leave benefits
• Health perks like free and discounted health services
• Comprehensive training to grow your skills and career
• A supportive, friendly team that’s always ready to help

Ready to join us?

If you’re passionate about patient care and want to be part of a team that genuinely values its people, we’d love to hear from you.

Apply now and take the next step in your career with Canopy Imaging!

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